Kondai Lip Backwater Heritage Resort is operated by Karumanchery Holiday Resorts Private Limited (“Kondai Lip”, “we”, “us” or “our”).
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through our website and booking landing page, why we collect it, how it may be used and the choices available to you.
1.Information we collect
When you submit a booking request, availability enquiry or contact us, we may collect:
- Your name
- Mobile or telephone number
- Email address
- Check-in and check-out dates
- Number of adults and children
- Selected room or accommodation preference
- Special requirements or other information you enter
- Records of communication by telephone, email or WhatsApp
- Booking, payment and stay-related information when a reservation is confirmed
Please avoid entering sensitive personal information in the additional-requirements field unless it is necessary for your stay.
2.Information collected automatically
When you visit our website, certain technical and usage information may be collected automatically, including:
- IP address
- Device type and operating system
- Browser type
- Pages viewed and buttons clicked
- Date, time and duration of visits
- Referring website or advertising campaign
- Approximate location derived from the IP address
- Cookie identifiers and similar online identifiers
- Website interaction and session information
We use cookies and similar technologies to operate the website, understand visitor behaviour, measure enquiries and improve our advertising.
3.How we use your information
We may use your information to:
- Respond to availability enquiries and booking requests
- Contact you regarding room options, rates and reservation details
- Confirm, manage or modify a reservation
- Provide arrival instructions and guest assistance
- Communicate through telephone, email, SMS or WhatsApp
- Process payments and maintain booking records
- Improve our website, services and guest experience
- Measure the performance of Google and Meta advertising campaigns
- Prevent misuse, fraud or security incidents
- Meet accounting, taxation, legal and regulatory requirements
We will not use information submitted for a booking enquiry to send promotional offers unless you have separately chosen to receive them.
4.Analytics and advertising services
We may use services provided by Google, Meta and Microsoft to understand website performance and measure the effectiveness of our advertisements. These services may use cookies, device information and online identifiers.
Where enabled and permitted, information such as an email address or telephone number may be securely transformed into a coded or hashed format and shared with advertising platforms for conversion measurement. This helps us understand whether an advertisement resulted in an enquiry or booking request.
Our website may use services including:
- Google Analytics
- Google Ads and Google Tag Manager
- Meta Pixel
- Microsoft Clarity
These providers process information according to their respective privacy policies and service terms.
7.International processing
Some technology, analytics or advertising providers may process information using servers located outside India. Where this occurs, we take reasonable steps to use providers that maintain appropriate privacy and security safeguards, subject to applicable law.
8.Data retention
We retain personal information only for as long as reasonably necessary to:
- Respond to an enquiry
- Manage a reservation or guest relationship
- Maintain accounting and transaction records
- Resolve complaints or disputes
- Prevent fraud and protect website security
- Meet legal and regulatory obligations
Information that is no longer required will be deleted, anonymised or securely archived, subject to applicable legal requirements.
9.Data security
We use reasonable administrative and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no website, online transmission or electronic storage method can be guaranteed to be completely secure.
10.Your choices and rights
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information that is no longer required
- Withdraw consent previously provided
- Opt out of promotional communications
- Raise a concern about how your information is handled
Withdrawing consent will not affect processing that was lawfully completed before the withdrawal. We may retain certain information where required for legal, accounting or dispute-resolution purposes.
11.Children’s information
Reservations must be submitted by an adult. Our enquiry form may collect the number of children included in a stay, but it is not intended to collect children’s names, contact details or other personal information.
Please do not submit personal information about a child unless it is necessary for the reservation and you are authorised to provide it.
12.WhatsApp and external services
If you contact us using WhatsApp, Google Maps or another third-party service, that provider may separately collect and process your information under its own privacy policy.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external services.
13.Changes to this policy
We may update this Privacy Policy when our services, technologies or legal obligations change. The revised version will be published on this page with an updated effective date.
14.Contact and privacy enquiries
For questions, corrections, deletion requests or concerns about your personal information, please contact:
Karumanchery Buildings
Ezhupunna South P.O.
Kodamthuruth, Alappuzha
Kerala – 688550, India